Achtuning.com wants you, the customer, to be 100% satisfied with your purchase. We understand that you may change plans between the time order has been placed and the time it arrives at your door. We provide a credit return policy that extends for 30 days after the date of purchase. Please read the following guidelines and instructions if you need to return any merchandise.
- All merchandise must be in new condition, in original packaging and retail box.
- Wheels must not have been mounted on a vehicle.
- Wheels must not have had tires mounted except by Achtuning.
- Contact Achtuning for an RMA (Return Merchandise Authorization).
- Print a copy of the RMA to include with your Return.
- Once your return is received in the expected condition a credit or exchange will be processed.
- Clearance, Electronics, Special Order, and Wheel Hardware (lug bolts and spacers) are not returnable.
Special Instructions for Wheel Returns:
- Use the original packaging material, if damaged please call for instructions.
- Secure center cap(s) and lug bolts/nuts in a separate bag and tape securely to the inside of the box.
- Wheel must have a foam sheet or black mesh hat protecting the face of the wheel from cardboard chafing.
- Remove any staples from the box. Use only tape when securing the box closed.
Special Instructions for Wheel & Tire Packages:
- Use the original packaging material whenever possible, if packaging material is damaged please call for instructions.
Original packaging consists of:
- Box the wheel came in (wheel box).
- Foam layer or black mesh hat required to protect the face of the wheel from cardboard chafing.
- Padded envelope containing lugs or other hardware.
All returns are subject to a 20% restocking fee, excepting cases where Achtuning shipped the incorrect merchandise. All shipping expenses are nonrefundable. Credits will be issued to the credit card used on the order upon merchandise inspection and approval by Achtuning. Please allow 10-30 days for your card issuer to process the return. If payment received was cash or check, we will refund by check to the billing address.
Wheel & Tire Packages:
- Wheel and tire packages are subject to a $60.00 charge for dismounting and cleaning.
- All refused shipments are subject to a 20% restocking fee.
- All refused shipments are charged freight both ways, shipping expenses are non-refundable.